Include manufacturer contact information in the product details on the website
The goal in providing this info on the website would be for when customers have additional questions about a product that we don’t have – or if they need to have a product serviced
Currently the customer would contact FH/GTN customer service first and we need to refer them to contact the manufacturer – this causes confusion and frustration as they weren’t able to get their question answered and now need to complete another phone call.
We are currently advocating for the customer to contact the manufacturer for any product issues outside of the 30 day trial period – or for product information outside of what we have on file
If we could include manufacturer warranty info as well as phone and/or email that would be wonderful